Privacy Policy

Last Updated: October 2026

Atoll-craft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data

When you make an inquiry or booking through our website, we may collect personally identifiable information, such as:

Your name
Email address
Travel preferences and requirements
Any other information you choose to provide

Usage Data

We automatically collect certain information when you visit our website, including:

Your IP address
Browser type and version
Pages you visit on our site
Time and date of your visit
Time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

Processing and responding to your travel inquiries
Providing customer support and assistance
Sending you information about railway journeys you have expressed interest in
Improving our website and services
Analyzing usage patterns to enhance user experience
Complying with legal obligations

Disclosure of Your Information

We may share your information in the following situations:

With Service Providers: We may share information with rail operators, hotels, and other travel partners necessary to fulfill your booking requests.
For Legal Purposes: We may disclose information when required by law or to protect our rights.
With Your Consent: We may share information for other purposes with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Inquiry data is typically retained for three years unless you request earlier deletion.

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

Access your personal information held by us
Request correction of inaccurate information
Request deletion of your information
Withdraw consent to our use of your information

To exercise these rights, please contact us using the information provided below.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Atoll-craft
1847 Railway Avenue, Suite 302
Vancouver, BC V6H 3X9
Canada
Email: [email protected]